Privacy Policy

Last updated: April 12, 2026

Better Veterinarians Pty Ltd (ABN 12 345 678 901) respects your privacy and complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Introduction

This Privacy Policy explains how Better Veterinarians Pty Ltd (“we”, “us”, “our”) collects, holds, uses, and discloses personal information when you visit our website or use any of our services, including ACTS: AI Consultation Training Simulator.

2. Information We Collect

When you create an account or complete your profile

  • • Email address
  • • Username
  • • Password (stored securely in hashed form)
  • • First and last name (optional)
  • • Role (e.g. veterinary student, educator, practising vet)
  • • Sex / gender (optional)
  • • Age group and year of study (optional)
  • • Intended use of ACTS (e.g. exam prep, clinical practice, teaching)

When you use ACTS AI

  • • Consultation transcripts (voice conversations with AI clients, converted to text)
  • • Usage analytics (sessions, features used, time spent, interaction patterns)
  • • Generated feedback, results, and performance scores

We do not collect sensitive health information beyond what is voluntarily provided in simulated consultations.

3. How We Hold Your Information

All data is stored on encrypted servers with strict access controls. Consultation transcripts and feedback are linked to your account for your personal review and improvement.

4. How We Use Your Information

We use your data to:

  • Create and manage your account
  • Personalise your ACTS experience and generate relevant feedback
  • Provide consultation transcripts and performance insights
  • Analyse usage to improve the simulator and develop new features
  • Send service updates and important notices

We may use de-identified transcripts and analytics to train and improve our AI models.

5. Overseas Disclosures

We may use service providers outside Australia (primarily the United States) for hosting, email delivery, and analytics. These providers are contractually bound to protect your data to Australian Privacy Principles standards.

6. Your Rights & Complaints Process

You may request access, correction, or deletion of your personal information (including transcripts) at any time by emailing Contact Us.

7. Cookies, Children’s Privacy & Changes

We use only essential cookies. Our services are for users aged 18+. We will notify you of material changes to this policy.

Thank you for trusting us with your information.
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